Your Source for Carpet Cleaning Expertise



Explore our resources to find answers to common questions about carpet care and expert tips for maintaining clean, fresh carpets.

Frequently Asked Questions


Find answers to frequently asked questions about The Carpet Cleaners.

  • How do you clean carpets?

    Here at The Carpet Cleaners, we utilize "hot water extraction," sometimes referred to as "steam cleaning." This is a method of professional carpet cleaning recommended by all major carpet manufacturers. Regular steam cleaning extends the life and beauty of your carpets and area rugs.

  • Do you provide urine and pet stain treatment?

    Absolutely! We have extensive experience in remediating urine and pet stains. Whatever your fur babies dish out, we will tackle without batting an eye! Our certified technicians use industry-leading odor control methods to ensure your home smells fresh again. We've got you covered!

  • Can you remove tough stains like wine, paint, and coffee?

    Yes! We got you covered for carpet stain removal! Here at The Carpet Cleaners, we are experts at removing tough stains like wine, paint, and coffee, as well as other difficult stains by using specialized cleaning solutions and equipment. We first identify the carpet/rug fiber type and the stain type to choose the right treatment that breaks down the stain without damaging the carpet fibers. Techniques like hot water extraction and targeted spot cleaning help lift even deeply embedded and stubborn stains. You will be amazed at how well our technicians can restore your carpets and rugs to a fresh and clean appearance, even after tough spills.

  • Do you clean furniture and upholstery?

    Yes, our technicians are certified and experienced at cleaning even the most difficult upholstery and fabrics. You will be amazed by how we can transform your well-loved furniture and help it look nearly new again!

  • Do you clean tile and grout?

    Yes, we specialize in professional tile and grout cleaning! Over time, dirt, grime, and mold can build up in grout lines and dull the appearance of your tile floors. Our deep-cleaning process uses safe, effective solutions, and powerful equipment to restore your tile and grout to like-new condition. Whether it’s your commercial property, your kitchen, bathroom, or entryway tile, we’ll leave your surfaces sparkling clean and refreshed. Both our commercial and residential clients love how their floors look after a routine cleaning!

  • Do you provide wood floor cleaning services?

    We sure do! We are happy to come take a look at your wood floors and give you a free estimate. Our friendly technicians will go over what you can expect from your wood floor cleaning and discuss any unique considerations relevant to your floors.

  • How often should I get my carpets and/or rugs professionally cleaned?

    We recommend that you have your carpets and/or rugs professionally cleaned every 6 to 12 months, depending on foot traffic, pets, and overall wear. This schedule helps your carpets and rugs maintain their lustrous appearance, prolongs their life, and improves indoor air quality by removing allergens, bacteria, and viruses.

  • How long will my carpet take to dry?

    Drying times vary depending on several factors, including carpet fiber type, level of soiling, and humidity. Generally, carpets will be dry in about 2-4 hours. Short pile carpets will likely feel almost dry in about 1 hour. This time may increase if urine treatment is necessary. Our technicians will recommend steps you can take to expedite drying, such as turning on fans and making sure there is adequate airflow over your carpeted areas.

  • Are your cleaning products eco-friendly, safe for babies, kids, and pets?

    We use products that are 99% green, eco-friendly, and safe for babies, kids, and pets, meeting all relevant safety and environmental standards. We are one of the most well respected and knowledgeable carpet cleaners in the area for eco-friendly carpet cleaning services.

  • I've heard that carpets re-soil faster after they have been cleaned, is this true?

    Carpets cleaned with at-home cleaning solutions, and by companies using inferior products, may re-soil faster due to residue and cleaning agents that get left behind in your carpets/rugs. We use premium solutions that have anti-resoiling agents, ensuring that carpets cleaned by us stay clean longer.

  • Are your technicians trained?

    All of our technicians are certified by the IICRC (the governing body that regulates the carpet cleaning industry). Our technicians are also trained in-house by our Master Textile Cleaner, who is available at all times should they have any questions. Rest assured, you will receive the highest level of expertise that our industry offers.

  • I only have one room with carpet. How much to clean it?

    We have a minimum service charge of $135. To get the most cleaning per dollar, consider also having your upholstery, tile, area rugs, or wood floors cleaned at the same time.

  • Do you clean area rugs?

    We love cleaning area rugs! We can offer in-home cleaning of some area rugs, as well as pick up and delivery for area rugs that require a deeper cleaning.

  • How do I schedule a cleaning and get a price estimate?

    Simply call us at 316-461-2096 or use our online booking link. We happily provide free, no-obligation estimates based on your needs.

  • Do you guarantee your work?

    Yes, we always stand behind our work. If you’re not satisfied with the cleaning, we will promptly come back to address any issues. If you are still unsatisfied, we offer a 100% money-back guarantee.